TERMS OF USE


Last Updated: April 10 2019
1. CONTRACTUAL RELATIONSHIP

These Terms of Use ("Terms") govern the access or use by you, an individual, of applications, websites, content, products, and services (the "Services") made available by Hubun Transport LLC, a company incorporated under the Federal laws of UAE with its principal place of business at 3F-B-01, Empire Heights, Business Bay, Dubai, PO BOX 27225. ("Hubun").

PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL OF THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

BY CLICKING ON "I ACCEPT" BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS. YOU AGREE AND ACKNOWLEDGE THAT YOU WILL BE BOUND BY THESE TERMS WHEN YOU CLICK "ACCEPT AND REGISTER" AND THESE TERMS WILL OPERATE AS A BINDING AGREEMENT BETWEEN YOU, AND HUBUN, IN RESPECT OF YOUR USE OF THE SERVICES. PLEASE CEASE ACCESSING AND USING THE SERVICES BEING PROVIDED BY HUBUN IMMEDIATELY, IF ANY OF THE TERMS SET OUT HEREUNDER ARE UNACCEPTABLE.

Hubun may amend these Terms from time to time. In addition to the amendments, there may be certain supplementary terms which may be applicable to the Services. The amendments and/or supplementary terms will be effective as on the date that the terms are updated on the Hubun website/application. These amendments and supplementary terms will be in addition to and shall form part of the Terms. You acknowledge that you consent to being bound by the Terms as amended and/or supplemented from time to time, by continuing to use and access of the Services after the amendment and/or supplementary terms are effective.

This document is an electronic record and is generated by a computer system and does not require any physical or digital signatures.

2. DEFINITIONS

"Account" refers to your account on the Application enabling the use of the Application.
"Applicable Laws" shall mean the Federal laws of UAE and include all applicable acts, statutes, enactments, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority of UAE.
"Application" shall mean the technology platform, mobile application or websites provided by Hubun as part of the Services and shall include any updates and upgrades made to the Application from time to time.
"Driver" shall mean the drivers of the Third-Party Service Provider.
"Fee" shall mean and include the base fare, moving charges, tolls, waiting charges, peak time charges, advance booking charges, RTA surcharges and any other chargers as may be applicable.
Cancellation fee and taxes as may be applicable from time to time
"Registration Data" shall mean the name, Email ID, age and such other information provided by you at the time of registration on the Application or as otherwise required by Hubun for the use of the Application and Services.
"Ride" shall mean the journey to and from the agreed locations on the Application, as requested by you.
"Third Party Service Providers" shall mean the independent third-party transportation and logistics service providers, under agreements with Hubun.


 3. ELIGIBILITY

You will be eligible to register for an Account with Hubun, only if you are 18 (eighteen) years of age or above and are competent to enter into a contract under the Applicable Laws.

4. SERVICES

The Services comprises the Application/s that enables you to use the Application/s to avail transportation services provided by independent third-party transportation and logistics service providers, under agreements with Hubun ("Third Party Service Providers"). The Service allows you to request for transportation services through the Application from the Third-Party Service Provider. The Services may be either booked at the time of the requirement or maybe be pre-booked for a scheduled time. You expressly acknowledge that, Hubun is an electronic technology platform that facilitates aggregation of the transportation services provided by the Third-Party Service Providers and does not provide transportation services directly. Hubun is not a transportation service provider and the transportation services offered under the Services are provided by independent third-party contractors. The Services are solely for your personal use and you will not use the Services for any commercial purpose. In the use of the Services, you agree to comply with all Applicable Laws and will not use the Service for any unlawful purposes.

5. LICENSE

You acknowledge that Hubun is providing you with a limited, non-sublicensable, revocable, non-exclusive, non-transferable license to use the Application on your mobile device, in connection with the Services and is not selling the Application or any features or technologies contained therein. The license to use the Application is solely for your own personal use and for non-commercial purposes. Hubun may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services, Application or any portion thereof, at any time for any reason. You will not: (a) reference in any manner Hubun's company name, logos, product and service names, trademarks or services marks or remove the proprietary notices, trademarks and copyrights from the Services; (b) except as expressly permitted under the Applicable Law, you will not reverse engineer, decompile, or disassemble the Services; (c) expect as expressly permitted herein, license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit the Services or Application; (d) modify or make derivative works based upon the Service or Application; (e) in any way attempt to gain unauthorized access to or impair the Services or the Application; (f) create web based links to the Service, mirror, frame the Service, on any other server or wireless or Internet-based device; (g) interfere with or disrupt or interrupt the integrity or performance of the Services and the Application; (h) launch any codes, files, scripts or programs, that hinders or burdens the performance of the Services or for the purpose of surveying or data mining the Services or any aspect or functionality of the Application.

6. REGISTRATION, ACCOUNT AND USE OF SERVICES

Registration

You agree and acknowledge that you must register for an Account with Hubun and keep the Account active for the use of the Services. In order to open and maintain an Account with Hubun, you must be 18 (eighteen) years of age or above and competent to enter into a contract under the Applicable Laws. You agree that for the registration of an Account you will be required to submit to Hubun, personal information, such as your name, address, mobile phone number and age, and credit card details to facilitate payments. You will ensure that the data provided by you for the registration of your Account, is accurate, current, valid and complete and is up to date at the time of using the Services. You acknowledge that, you may not be able to access or use the Services, in the event, if any of the data including but not limited to a valid payment details, are incomplete or not up-to-date. Hubun will not be liable for your inability to use or access the Services, owing to such incomplete or incorrect data.

Account

You agree that you will be responsible for and will maintain the confidentiality of your registration details including but not limited to username and password. You will be solely responsible and liable for all transactions and activities that occurs through or under your Account. In the event of any misuse or unauthorised use of your Account, please reach us at 800 Hubun(48286) or email care@hubun.ae You will be permitted to register and open only one Account per mobile number. You may create multiple profiles for minors, who are under the age of 18 ("Minors"), under your Account. You represent and warrant that you are the legal guardian/parent of the Minor and by creating the profiles of the Minors, You authorise and are giving Hubun the express right to use, store and process the data in accordance with our Privacy Policy. Unaccompanied Minors will be permitted to use the Services, provided they are above the age of 5.

Contact

By registering for an Account, you agree that Hubun may provide information regarding Services, promotional codes, discounts and other information from time to you through notifications on your Application, text messages or emails to your registered mobile number/registered email ID. You may discontinue receiving such information at any point of time by emailing care@hubun.ae

Use of Services

You agree that the Account registered with Hubun is solely for your personal use and you will not permit or authorize the use of your account by any third party nor will you assign or transfer your Account to any other person. In the use of the Services, you agree to always comply with all Applicable Laws and will not use the Service for any unlawful purposes. You will not, create any nuisance, or cause any inconvenience, or damage, to the Third-Party Service Provider or any other person in the use the Services. You agree and acknowledge that the Services specifically designed for women and children and men over the age of 18, will be denied access to the use of the Services, when they are unaccompanied by Minors or by women. You agree that, from time to time, under certain circumstances, you may be required to provide proof of identity at the time of the Services, in order to access or use the Services. Any failure to do so may result in access to the Services being denied, without any liability to Hubun or to the Third Party Service Provider.

Scheduled Rides

With Hubun's scheduled rides offering, you can pre-book our Services and plan your travel in advance. You can schedule the Services, a minimum of 4 hours, prior to the time you require the Services. You will need to provide the ride details and choose your preferred date, time and pick-up location, in advance, on the Application. Once you confirm the Services on the Application, Hubun will assign a driver and send the driver details to you, 30 minutes prior to your scheduled ride.

Assistance Services

The assistance services is a value-added service offering, supplemental to the Service ("Assistance Service"), which can be availed at an additional fee. The Assistance Services are primarily for providing transportation services to persons who require assistance and support, (" Passengers"). You may choose to avail the Assistance Service, in the event any Passenger, including but not limited to, unaccompanied Minors, require such assistance . Under the Assistance Service, the Driver of the vehicle will pick up the Passengers from the designated pick-up point and escort them to the vehicle and then escort the Passenger from vehicle to the the designated drop-off point specified on the Application. In order to avail the Assistance Service, you will need to: (a) specify the pick-up and drop location on the Application, including apartment/house numbers where applicable. No further changes can be made to the pick-up and drop addresses, once the trip has commenced; (b) ensure that the necessary gate pass, security clearance, legal parking facilities etc. as applicable, are arranged and made available at both the pick-up and drop off locations; (c) provide the contact details of the authorised person, from whom the Passenger needs to be picked up from or dropped off with ("Contact Person"). You agree that, that the Driver may require the Contact Person to provide proof of identity, at the time of pick-up and drop; While Hubun will endeavour to exercise its best efforts to provide the Assistance Service in accordance with the Applicable Laws, you agree that the entire risk arising out of your use of the Assistance Services, and any service requested in connection the Services rests solely with you, to the maximum extent permitted under Applicable Law. Hubun will not, under any circumstances, be liable for delay in pick-up, transportation, or drop regardless of the cause of such delay or for failure in performance resulting from causes beyond Hubun's reasonable control.

Hubun Circle

Hubun Circle is a monthly subscription plan made available to You by Hubun, in further enhancement of Your experience of the Hubun Services. You will be eligible to subscribe to Hubun Circle, only if you meet the eligibility criteria for Registration and have an Account with Hubun.

You can avail the Hubun Circle services by opting to avail the Hubun Circle services on the Application and upon paying a monthly subscription fee (“Subscription Fee”) at the rate notified to you at the time you take out your subscription for the Hubun Circle. Upon payment of the first monthly Subscription Fee, your Hubun Circle Account will be activated, and you will be able to access the Hubun Circle services during the term of the subscription. You agree and expressly authorize Hubun to charge the Subscription Fee on the credit card provided in the account. You agree that at the end of the initial subscription period (and of each renewal period thereafter), your subscription will automatically renew for a further period of one month at the then prevailing renewal rate, which may be changed from time to time. Hubun will always tell you in advance of any increase in the price of the Subscription Fee and offer you an opportunity to cancel it if you do not wish to pay the new price.

All subscriptions and subscription upgrades automatically renew unless you cancel them prior to the end of their term. At the end of each subscription term, your subscription will be automatically extended for successive renewal periods of the same duration at the same price (excluding any applicable taxes), unless we notify you otherwise in advance. For example, a one-month subscription will automatically renew on a monthly basis and a six-month subscription will automatically renew on successive six-month terms, unless cancelled. As a member of the Hubun Circle, you will eligible for discounts and privileges as prescribed in the app or website or both.

Free Trial Promotion
If you took a subscription to the Hubun Circle as part of Hubun’s ‘free monthly trial’ promotional activity, you may cancel the subscription to Hubun Circle at any time before the trial period expires. Unless you cancel prior to the end of the free trial period, your subscription to Hubun Circle will automatically continue as a paid-for subscription.

Cancellation
To cancel your subscription, you will then need to log in to your Account and cancel your subscription to the Hubun Circle Services. The cancellation will be effective from your next due payment date.

Feedback and Content Provided by the Users

Hubun may request you for feedback, comments on the Services and may accept or otherwise permit you to post, upload, submit, publish, or otherwise make available your opinions, ideas, messages video/audio files and other information and material ("User Content"). You represent that you have the necessary rights, licenses, releases, authorisation, permissions and consents to provide the User Content to Hubun. You acknowledge and expressly authorise Hubun to, at its sole discretion, use, copy, display publicly, modify or otherwise exploit the User Content in any manner and through any medium, Hubun may deem fit, without further consent or notice to you. You agree that the User Content will (a) comply with all Applicable Laws; (b) not infringe or violate rights of any third party including but not limited to rights of privacy and intellectual property; (c) not be inappropriate, defamatory, hateful, obscene, libellous, pornographic, indecent, unlawful, or offensive, as determined by Hubun, at its sole discretion. You agree and acknowledge that Hubun may, review, monitor, or remove User Content, at any time and for any reason, without notice to you.

Hubun Devices

Hubun shall provide in each of the vehicle's certain devices, as part of the Services, in order to provide you with an interactive travel experience. You agree not to tamper, damage, pilfer or misuse the devices. You will maintain and use the devices in a proper manner and not use the devices for any illegal or unlawful purposes. You shall solely be responsible and liable for any misuse or damage of the devices. You will pay such amounts as determined by Hubun, in the event of any damage or misuse to the devices.

7. CHARGES AND PAYMENT

You agree that Hubun will charge you a fee for the Services availed by you (“Fees”). The Fees will become immediately due and shall be charged once the Services have been completed by the Third-Party Service Provider. Fees will be inclusive of applicable taxes, tolls, surcharges, where required by the Applicable Law. You agree and acknowledge that the Fee estimate provided to you at the beginning of the ride, is only an estimate and Hubun reserves the right to charge the actual ride fees upon completion, even if the actual fare is higher than the estimate. Further, you acknowledge and agree that Fees may increase due to high demand or traffic congestion or change in travel routes, tolls and other factors beyond the control of Hubun. While Hubun will use reasonable efforts to inform you of Fees that may apply, you will continue to be solely responsible for Fees incurred by you for the use of the Services under your Account.

After you have received Services, Hubun will facilitate your payment of the applicable Fees using the preferred payment method designated in your Account after which Hubun will send you a receipt by email. If your preferred mode of payment is through your credit card that you provided at the time of Registration, then Hubun will facilitate the payment using the services of an entity providing payment gateway/processor services (“Payment Service Provider”) after which Hubun will send you a receipt by email. You agree to authorise the Payment Service Provider to complete the transactions for the payment towards the Services availed by you and to provide the complete card number and other necessary details to the Payment Service Provider to ensure the total fees is successfully made to Hubun. You acknowledge that the authorization provided by you to the Payment Service Provider: (a) expressly allows and permits the Payment Service Provider to debit or credit the bank account/credit card registered with Hubun and associated with your payment details provided to Hubun; (b) will remain in effect as long as the Account is active with Hubun and the card details are valid; (c) may be subject to other terms and conditions of the Payment Service Provider. The Payment Service Provider used by Hubun to facilitate payments for the Services is and shall at all times be Payment Card Industry – Data Security Standard (PCI-DSS) compliant.

You acknowledge that in the event of any failed payment transactions for the Services used, the payment shall be charged automatically at the time you attempt to make any subsequent booking of the Services. You agree that you may not be able to access or use the Services, unless the pending payments have been cleared.

Cancellation

You may cancel your request for Services at any time prior to such Third-Party Service Provider's arrival, in which case you may be charged a cancellation fee as follows:

For scheduled bookings:

No cancellation charges shall apply for any cancellations 2 hours prior to the pickup time. A charge equal to the base fare shall apply for any cancellations made any before 2 hours of pickup. For last minute cancellations, or in cases where the Third-Party Service Provider has already arrived at the desired pickup location, the cancellation fees equal the minimum fare, provided to you at the time of booking .

For other bookings:

No cancellation charges shall apply for any cancellations within 4 minutes after the vehicle and driver has been allotted. A charge equal to the base fare shall apply for any cancellations made any time after 4 minutes after the vehicle and driver has been allotted. For last minute cancellations, or in cases where the Third-Party Service Provider has already arrived at the desired pickup location, the cancellation charges equal the minimum fare, provided to you at the time of booking. You will be notified of the applicable cancellation charges at the time you attempt to cancel a booking. Hubun will send you receipt of the cancellation fees charged.

Promotions

Hubun may, from time to time in its sole discretion, create promotional codes that may be redeemed for credits, or other benefits related to the Services, subject such other additional terms that may be specifically applicable to the relevant promotional code. You agree that such promotional codes are intended for your use and cannot be sold, transferred or otherwise duplicated. These promotions are run at Hubun's sole discretion and may be discontinued or disabled by Hubun at any time, without notice, at its sole discretion, without any further liability.

8. DATA AND PRIVACY

Hubun's Privacy Policy governs the collection, storage and use of your personal information in connection with the Services. You acknowledge that Hubun will and you expressly agree to the photographing, filming, or videotaping of you while using the Services. You acknowledge that you are being filmed, or videotaped during your travel, in order to ensure your security. You grant us the right to reproduce, use and publish such material, if Hubun deems it reasonably necessary, to ensure your personal safety. You agree and acknowledge that Hubun may share your information, to certain third parties, under certain circumstances, in the event such information is necessary to resolve a dispute or complaint. Further, You agree and acknowledge that Hubun will be entitled to process, transfer and store your personal information in accordance with the Applicable Laws, in order to perform Hubun's obligations under these Terms.

9. LIMITATION, INDEMNITY AND DISCLAIMERS

Limitation of Liability.

HUBUN'S TOTAL AND CUMULATIVE LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ANY AND ALL DAMAGES AND LOSSES SHALL BE LIMITED TO 1000 USD OR ITS EQUIVALENT IN ANY OTHER CURRENCY. TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW, HUBUN SHALL NOT UNDER ANY CIRCUMSTANCE BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (A) ANY FAILURE OR DELAY IN SERVICES BEYOND HUBUN'S REASONABLE CONTROL (B) YOUR INABILITY TO USE OR ACCESS THE SERVICES; (C) YOUR USE OF OR RELIANCE ON THE SERVICES; OR (D) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND THE THIRD-PARTY SERVICE PROVIDER. HUBUN SHALL NOT UNDER ANY CIRCUMSTANCE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW. YOU AGREE THAT HUBUN IS NOT A TRANSPORTATION SERVICE PROVIDER AND THE TRANSPORTATION SERVICES OFFERED UNDER THE SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY CONTRACTORS YOU AGREE THAT TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW, HUBUN HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET OUT HEREUNDER.

Indemnity.

You agree to indemnify and hold Hubun and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses arising out of or in connection with: (i) your use of the Services; (ii) any breach of these Terms; (iii) your violation of the rights of any third party, including but not limited to Third Party Service Providers; (iv) use of any content or information provided by you by Hubun; or (v) misuse or damage to the devices provided by Hubun.

Disclaimer.

THE SERVICES ARE MADE AVAILABLE ON AN "AS IS" BASIS. EXCEPT AS SPECIFICALLY SET FORTH HEREIN, HUBUN NEITHER MAKES, NOR ASSUMES ANY LIABILITY UNDER, ANY WARRANTIES (WHETHER EXPRESS, IMPLIED, OR STATUTORY) ON OR WITH RESPECT TO THE SERVICES OR ANY COMPONENT THEREOF, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IT IS EXPRESSLY AGREED THAT YOU ARE NOT RELYING ON ANY REPRESENTATIONS, WARRANTIES OR PROMISES NOT SPECIFICALLY SET OUT UNDER THESE TERMS. IN ADDITION, HUBUN DOES NOT GUARANTEE THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. YOU AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, REMAINS SOLELY WITH YOU.

10. GOVERNING LAW

These Terms are subject to the Federal Laws of UAE. Any dispute, arising out of or relating to these Terms shall be settled in good faith through amicable. In the event the dispute is not resolved internally between the parties after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the rules of the Dubai International Arbitration Centre, in force at the time of such reference. The reference shall be made to a sole arbitrator mutually appointed by Hubun. The place of the arbitration shall be Dubai. Subject to the above, any dispute will be subject to the exclusive jurisdiction of courts in Dubai, UAE.

11. OTHER TERMS

Hubun will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights. Notices will be sent to Hubun at 3F-B-01, Empire Heights, Business Bay, Dubai, PO BOX 27225. If you breach these conditions and Hubun takes no action, Hubun will still be entitled to use Hubun's rights and remedies in any other situation where you breach these conditions. You may not assign or transfer these Terms in whole or in part without Hubun's prior written approval. No joint venture, partnership, employment or agency relationship exists between you, Hubun or any Third-Party Service Provider as a result these Terms or use of the Services. If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.

PRIVACY POLICY


Last Updated: April 10 2019
Hubun cares about your privacy and knows that you care how your information is being used and shared. This policy describes how Hubun collects, uses, shares, processes and protects your information shared with Hubun. This policy applies to all users of our apps, websites, features or other services including our customers using the Services and drivers who are providing the Services through our third-party transportation service partners. By visiting the Hubun website or by registering for an Account with Hubun on our Application, you consent to Hubun's collection and use of your information as described in this Privacy Policy, including that your information may be transferred to and stored outside of UAE, in accordance with the applicable laws.

(IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES)

1. The Information Hubun Collects and How We Collect it.

To provide the Services, Hubun needs to know certain information about you and others with whom you interact. There are several categories of information that Hubun collects and the information Hubun collect depends the Services used or provided by you.

i. Information Provided by You

Information that you may provide to Hubun includes, but is not limited to (a) name; (b) email addresses; (c) postal address; (d) phone number; (e) billing information such as credit cards and other payment or bank information (including related payment verification information); (f) login name and password; (g) photo ID such as government issued identification, driver's license or passport, (h) birth date; (i) photos provided to Hubun; (j) signature; (k) social profiles such google, facebook etc. ; (l) vehicle details such as registration numbers, insurance details, lease details; (m) background check information of drivers such as your driver history or criminal record, as per the applicable law. Hubun may collect the information from you when you (a) log in or create an account; (b) use the third-party payment solutions for the Services; (c) create or edit your Account or user profile; (d) contact us via any means; (e) provide a feedback, testimonials or reviews; (f) sign or review an electronic document or sign up to any online forms; (g) request us for any information. The decision to provide Hubun with the information is completely optional; however, you agree and acknowledge that you may not be able to use or access to the Services, if you choose or elect NOT to provide certain information, for Hubun to provide the Services.

ii. Information Automatically Collected in the Use of Services

Hubun receives and stores certain categories of information when you use our Services or otherwise interact with Hubun. Hubun may collect information about: (i) the computers or devices (including mobile devices) you use to access the Services; and (ii) how you use the Services. Examples of the information that may be automatically collected are inclusive but not limited to:

Your point of access to the Internet i.e. your internet protocol Address.
Location Information, such as the geo-location of your device. You may be required to provide access to your mobile device's geolocation data, when using the Application.
Once the permission to access your geo-location has been provided, Hubun may collect information about your real-time geographic location. You may choose not to provide geolocation or permit Hubun to collect your location information, however, you agree and acknowledge that this will affect the functionality of the Application and impact the Services, as you may have to manually enter the pickup and drop of address. However, you acknowledge that the location information will be collected from the driver during your trip and linked to your Account, even if you have not enabled your geo location access.
Usage Data, such as information related to the ways in which you interact with the Services, such as: web log data, the date and time you used the Services, the frequency of your use of the Services, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, error logs, and other similar information.
Transaction Data, such as the Services requested or provided, your booking details, date and time the Service was provided, live videos recorded during your travel, amount charged, distance traveled, and payment method, promotion code, that Hubun may associate to your Account.
Device data such unique device identifiers, such as MAC Addresses, identifiers for advertisers, software, preferred languages, serial numbers, device motion information, file names and versions, and mobile network information.
Device Attributes, such as browser types, browser language, and operating system.
As described further below, Hubun may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
 

Cookies and Related Technologies. Hubun uses "cookies" and other "tracking" technologies for a variety of purposes. The technologies Hubun may use include but are not limited to: (i) browser cookies; (ii) web beacons; (iii) tracking pixels; and (iv) local shared objects ("flash cookies"). Hubun's use of cookies and related technologies include but are not limited to: storing your username and password; analyzing usage of the Services by collecting the device/usage information discussed above. As we adopt additional technologies, we may also gather additional information through other methods. Cookie Choices. You can modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the features of the Application and Services. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies.

iii. Information from Other Sources:

Hubun might receive information about you from other sources such as partners, affiliates and others where they are legally permitted to share such information with Hubun and add it to our account information.

2. How Hubun Uses Your Information

In general, Hubun uses the information collected to provide and administer the Services. Some examples of how Hubun might use the information are as follows:

Creating, updating your Account and verifying your identity.
Facilitating the Services, you have requested on the Application and also to create and maintain audit trails of your activity and use of the Services.
Tracking the rides, when you use the Services.
Processing your payments and providing you with receipts of your transactions or notifications of in relation to the use of Services through different channels, such as text messaged, emails etc.
Using the information for your safety and protection, by identifying unsafe driving behavior, screening drivers, using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities and enforce the legal terms that govern your use of the Services
Notify you about new features, promotions, products, and special events.
Provide you with marketing communications about Hubun's Services.
Research and development, test changes and develop new features, products and services.
Resolve disputes and troubleshoot the Services.
Test changes and develop new features, products and services.
Analyze the accuracy, effectiveness, usability, or popularity of the Services and perform research
 

Hubun may combine information that we collect or receive through the Services with information we obtain from other sources and use it as described in this privacy policy.

3. How Hubun Shares Your Information

Hubun DOES NOT rent, sell, or share your information with third parties except as described in this Privacy Policy. Hubun may share your information with the following recipients and the purposes specified hereunder:

Hubun may share your information with recipients designated by you or otherwise associated with your account, at your request. For example, we may share your estimated time of arrival, live video feed of the ride and location to any person you designate, at your request.
If you are a rider, Hubun may share your first name, pickup and/or drop-off locations, contact person and other such relevant details with drivers. If you are a driver, Hubun may share information with your rider(s) including name; vehicle make, model, color, license plate, and photo; location; average rating provided by riders; total number of trips; for how long you have been providing Services through Hubun; and contact information.
Hubun will share your payment method details with the third-party payment processor.
Hubun's Service Providers. Hubun may share your information with third party service providers to assist us in providing services to you. For example, Hubun might use these third parties to provide technology services such as payment processing, cloud storage, background verification partners for drivers, authentication systems, lawyers, accountants, and other professional service providers of Hubun, bill collection and fulfilment, fraud detection, data analytics, customer support, and recruiting. Hubun's contracts with service providers contain terms governing their use of your data.
Safety, Security, and Compliance with Law. Hubun may share your information when Hubun believes in good faith that such sharing is reasonably necessary to investigate, prevent, or act regarding possible illegal activities or to comply with legal process. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations.
Business Transactions. As and when Hubun develops its business, Hubun may sell, buy, merge or partner with other companies or businesses, or sell some or all Hubun's assets. In such transactions, user information may be among the transferred assets or the assets disclosed regarding the due diligence for any such transaction. You will be notified via email and/or a prominent notice on our websites of any change in ownership or uses of your information, as well as any choices you may have regarding your information.
Consent. We may share your information in other ways and for new purposes if you have asked us to do so or have consented to such sharing. For example, we post customer testimonials on our Services that may identify you if we have received your consent.
 

4. Data Retention, Access to the Information, and Closure of the Account

Data Retention. Hubun will retain your information for as long as your Account is active or as required for Hubun's legitimate business purposes or as otherwise required by the applicable laws
Account Updates: you may at any time access, review and change information associated with your Account by visiting your Account or contacting our customer support. Hubun will take all commercially reasonable steps to permit you to modify or delete information that is inaccurate or incomplete, in accordance with applicable laws.
Account Closure. If you wish to close your Account you may request to close your account by emailing or calling Hubun's customer support. Please note that even after the account closure, Hubun may retain and use certain of your information (such as information regarding transactions made through our Services) where permitted by law to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce Hubun's agreements and terms, and comply with legal requirements.
 

5. How We Protect Your Information

Hubun employs commercially reasonable physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information. Hubun chooses the safeguards based on the sensitivity of the information that it collects, processes and stores and the technology currently being used. You agree that Hubun has the right to transfer your information to and from, and process and store it in, the United Arab Emirates and other countries. In such cases, Hubun will take such measures as appropriate to protect your information in accordance with this privacy policy. Although Hubun takes commercially reasonable measures to safeguard against unauthorized disclosures of information, the Internet and the Services are not 100% secure, therefore, Hubun cannot assure you that information we collect or store will be protected from all unauthorized access.

6. Linked Sites and Services

Hubun's Services may contain links to third-party websites or apps, including but not limited to its third party payment partner. Your use of a third-party site or app may result in the collection, processing, or sharing of information about you, depending on the site or app. Hubun shall not responsible for the content or privacy practices of other websites or services which may be linked on our Services. We do not endorse or make any representations about third-party websites or services. The information you choose to provide to or that is collected by these third parties is not covered by Hubun's privacy policy.

7. Changes to the Privacy Policy

Hubun reserve the right to amend its privacy policy from time to time to reflect changes in the applicable law, our data collection and use practices, the features of our Services, or advances in technology. Hubun's use of the information collected is subject to the privacy policy in effect at the time such information is used. You will be notified of material changes to this Privacy Policy, by email or other means or Hubun may post a notification on our website or Application, before the change takes effect. Your continued use of our Services following the posting of changes to the privacy policy will mean you consent to and accept those changes.

8. How to Contact Us

If you have any questions or suggestions regarding our privacy policy or practices, or you want to update the information held by Hubun about you, to close your account or to request copies or deletion of information held by Hubun you may contact us at: Phone: 800 Hubun(48286)Email: care@hubun.ae Postal: Hubun Transport LLC, 3F-B-01, Empire Heights, Business Bay, Dubai, PO BOX 27225

Connect With Us

Wrong or no access token.

appstore
google-play-badge

Copyright © 2019. All Rights Reserved by Hubun.  View Terms & Conditions

COVID-19 UPDATE

Owing to the current lock-down due to Covid-19 pandemic, we are suspending our operations until further notice. We will update you once we are back in action. Until then, we urge you to stay safe and follow government guidelines strictly.