Wrong or no access token.
Parents, today, struggle to balance their schedules with their kids between the drop offs and pick-ups from school, extra-curricular activities and their work. Women too, prefer a safe, comfortable and reliable transport at all times and have expressed concerns over lack of safe and secure transport, especially those who have an active social and/or a professional life.
Hubun is a unique on-demand ride-hailing service, approved by RTA, dedicated to women and kids in Dubai. Hubun’s mission is to provide safe and a trusted transportation service to families, women and kids.
Yes, a child (5-18 years) can ride with Hubun alone
At least 4 hours before the actual ride.
As part of our assistance services, Our hubuna’s can pickup your child from your home, school or any other pickup location. A latest photo of the child will help our hubunas identify your child correctly.This is mandatory for booking a ride when kids travel alone.
Hubunas are our drivers who are handpicked, trained and have extensive experience in driving in Dubai.
Assistance service is an optional service available to customers. If the parent does not choose this service, it will be the responsibility of the parent/guardian to drop the child to the car and the responsibility of the driver ends once the kid walks out of the car at the drop-off location.
Yes, there is an additional cost for Assistance Services. This is a standard service fee per trip. Please contact us to enquire about this service.
You can book this service through the app, while booking a ride. You will have an option to choose, if your child needs assistance.
Yes, the customer will know the driver’s name and mobile number and driver’s photo will be displayed in the app for easy identification.
There are several steps we follow during a ride. All of these steps can be tracked through the App, you will get notifications once every step completes.
Yes, she can. It is the parents’ responsibility to inform the school or the facility in advance so as to ensure the child is safely handed over or picked up.
Yes, all drivers will strictly follow road speed limits. When a kid is in the car, the driver will not cross 80km/hr even though the road allows a higher limit.
As a Hubun Circle member, you get
Unfortunately, you will not be able to carry forward. Any unused rides will elapse at the end of the month.
PNG and JPG images.
You can either pay by cash or Credit card.If you choose Credit card, you card will be automatically charged after every ride and you will receive an email with transaction details.
Yes, your card details are extremely safe with Hubun. We work with Telr and Mashreq Bank to process your payments through the card. Telr is Payment Card Industry Data Security Standard (PCI DSS) compliant to hold your card details.
For Ride Now bookings:
For Scheduled bookings:
Yes, you have the option to pay by cash for the trip. You can either change your preferred mode of payment in your profile or select payment as Cash while booking a ride.
If your child can handle cash and you prefer to pay by cash, yes you can pay by cash. We would prefer you use the credit card option though.
Yes, this would really help our Hubuna if you have exact change.
You have 2 options. You can either update your profile in the menu on right corner with cash as your prefered option OR choose cash as the mode of payment while booking a ride.
No, you cannot change the mode of payment once the trip is initiated.
Hubun will issue PROMO codes to its customers/ potential customers with the view of providing discounts or additional services. These PROMO codes would usually have a certain validity period. On receipt of a PROMO code, you may use the PROMO code at the time of booking the ride too avail of the discount or additional services within the applicable time period.
No. Only one discount may be availed at any one point in time. If the PROMO code is used, the discount applicable per the PROMO code will super-cede the Hubun-Circle discount.
Upon completion of the ride, you can rate and tip the Hubuna based on your satisfaction of the ride. This will be a separate transaction from that of the fare for the ride.
Yes, you can. Click on "Your Trips" in the menu, select the past trip you want to tip and you add the tip amount for that trip. You will be able to tip for a past ride for upto 30days after the trip.